Arbitration Process

Effective 17 September 2026.

Settlement on this desk is a Bitcoin P2WSH 2-of-3 issued by HodlHodl. Trident Markets Group LLC is not a party to the script and cannot move coins. The third key is held by HodlHodl as independent arbitrator, not by Trident.

When a dispute exists

A dispute exists when a match has opened an escrow address, one party has funded or claims to have funded, and the parties do not agree on release, refund, or partial release. Quote expiry, unmatched RFQs, and cancelled resting size are not disputes.

How to open a case

Notify compliance@tridentmarkets.net with the settlement identifier shown on the desk. Do not send private keys. Trident will confirm the on-chain funding watch and the hashed counterparty labels, then refer the contract to HodlHodl under HodlHodl's own escrow rules at hodlhodl.com.

Who decides

HodlHodl decides release. Two of three signatures spend the output: buyer and seller in the ordinary case; a party and HodlHodl if the arbitrator rules. Trident staff cannot substitute a signature.

Evidence

Trident may produce the quote, match record, SHA3-512 fingerprints, chain watches, and the Zyphe decision hash. Identity documents remain with Zyphe. HodlHodl's terms govern the escrow contract itself.

Site and account disputes

Disputes that are not about a funded 2-of-3 — access, KYC decisions, or these terms — are handled by Trident Markets Group LLC under Wyoming law. That does not change the non-custodial settlement path.